Shipping
UK ORDERS
Nope, never! Because we are based in the U.K. there are NEVER any additional customers or import fees – that means none of the wait time either.
INTERNATIONAL/EU ORDERS
At either the point of delivery or during the clearance process you may receive notification that there is an additional customs charge. We are not responsible for this and it is always subject to your local rates and taxes.
FOR UK ORDERS
Standard Tracked Delivery: 2-3 working days*
Express Tracked Delivery: 1 buisness day from dispatch*
FOR EU ORDERS
Standard Tracked Delivery: 6-7 buisness days*
FOR INTERNATIONAL ORDERS
(Non EU countries)
Standard Tracked Delivery: 9-12 buisness days*
*These are delivery aims and are not gaurenteed.
We dispatch all orders via Royal Mail – please check thier website HERE to see the latest delivery times and news
At the moment we do not offer a click and collect service to our stores
This is however something we are working on
Ordering
BEFORE DISPATCH
Please contact us as soon as possible if you need to make amendments to your delivery address.
We hope you can understand this will soley depend on whether or not your order has been fulfilled.
AFTER DISPATCH
If your parcel has already been dispatched, please understand we are unable to update the address or reroute the parcel.
You may however, be able to request a collection from your post office, or delivery to a nominated safe place using the Royal Mail app.
Otherwise please get in contact with us for further assistance
All our orders are hand-packed with love, and sometimes mistakes are made (we are only human after all)
If you believe we missed an item, or you were sent the wrong product, please let us know via our contact form HERE, and we will do our best to make things right.
Our apologies in advance
Discounts & Promos
Generally, our discount codes cannot be stacked, and only one code can be applied per order.
NOTE: Discount codes are subject to individual T&C’s
Please follow the below trouble-shooting if your discount code is not working.
- Are you entering it in the correct box? Make sure you use the “gift card or discount code” box.
- Please double-check the code has been entered correctly – sometimes people copy and paste the code but accidentally miss the first letter for example.
- Are the items in your basket already on discount or promotion? If all the items are already on sale or it’s a promo set, the discount code will not work as it can only be applied to full-priced products
- Please check your code is still valid. Returning codes or “first time order” codes might not be valid for your order if they have been used before, or have set time limits.
Returns & Refunds
We will try to process your refund within 3 working days of receiving the returned parcel (provided it meets our refund policy requirements).
PLEASE NOTE
1. Depending on your bank, it can take up to 3-4 working days for your refund to fully process back to your account.
2. The amount can only be refunded to the card used to initially place the order
3. We cannot be responsible if the refund is subject to admin processing fees put in place by your bank
We do not currently offer a free returns service. You will be solely responsible for arranging the shipment and the associated costs.
Still Need Help?
to get in touch with our customer service team via email.